Questions about AI in Magento
Which AI models do you use?
Claude from Anthropic and GPT models from OpenAI, through their business APIs, chosen per task: one model may be better at long product copy, another cheaper for bulk attribute work. Where possible they run on your own API accounts, so you are never locked to me.
Will our data be used to train AI models?
No. Both providers’ business API terms exclude using your inputs and outputs for training by default. On top of that the pilot uses read-only, minimal access, keeps customer personal data out unless the use case needs it, and comes with a data processing agreement.
Does Adobe Commerce not do this already?
Adobe Commerce includes some AI-powered services, such as product recommendations and Live Search. Magento Open Source and Mage-OS do not. Either way, most of the work that saves time, such as content in your tone, translations, data clean-up and back-office automation, is specific to your catalogue and processes, and that is what the pilot builds.
Can my products appear in ChatGPT or Gemini?
AI assistants already recommend products, and the standards for agents that also complete the purchase are still settling. Nobody can promise placement. What makes a real difference is complete, accurate and machine-readable product data, and that part I can deliver and measure.
What if the pilot does not work?
Then you have spent a fixed, small amount to find out, and you keep the code, the numbers and the written findings. There is no long contract attached to a pilot.